Privacy Policy

Welcome to the website (hereinafter: the “Site”). This document deals with the policy of JaCaRou Puzzles which operates the Site with regard to the protection of Personal Information. This policy is based on the laws in force in Canada, in the Personal Information Protection and Electronic Documents Act and the Act respecting the protection of personal information in the private sector (RSQ, chapter P-39.1) in the province of Quebec, where the head office of the company is located, we make no representation to the effect that this policy complies with the law of the province or state of residence of the company.


Protecting your personal information and the information collected about you is important to us. In this privacy policy (the "Policy"), we want to tell you about the purposes for which we collect information about you and the ways in which we collect this data (the Information) at the storage of such data and for the use of the Information.


By viewing the “Site”, you agree to abide by the Policy. We reserve the right to modify the Policy at any time and at our sole discretion and without notice. By continuing to view the Site, you signify your consent to the changes made to the Policy and you agree to be bound by the latter as amended. We recommend that you review the Policy regularly.


The use and purchase of products on the Site are governed by the Terms of Use and Merchant Terms and Conditions of Sale (the “Terms and Conditions”). By viewing the "Site", you declare that you have read these Terms and Conditions and you agree to be bound by them. If you do not agree to these terms, please do not use the Site.


Information collected about you may include, but is not limited to, your name, company name, mailing address, phone number, email address, fax number, age, cookies, IP addresses, billing address, card number credit and expiration date, etc. We also collect information about your use of the Site, including the dates and times of your visits, the pages viewed, the documents downloaded, the type of web browser you use during your visit and your electronic exchanges with us (including by e-mail and chat (chat)).


We retain Information for as long as reasonably necessary for the purposes described in the Policy or as required by law, for a longer period. We store Information on secure servers and take reasonable steps to protect the Information against unwanted use, loss, alteration or disclosure. Our employees, representatives and agents are bound by the Policy. The content of the Site is intended for adults or minors who are represented by adults as the case may be. We do not knowingly collect Information about minors. By using the Site, you warrant to us that you are of the age of majority, if this was not the case, you represent that you are assisted by your parents or legal representative, failing which, we kindly ask you to cease to use the Site.


We reserve the right to use the Information internally at our discretion, including to process your orders and answer your questions, to send you or your friends, family members and colleagues the products you have ordered for them, to improve our customer service, our product range, the result of our sales or to keep in touch with you in order to inform you of promotions, special offers, sweepstakes, promotional gifts, discounts and other benefits for which you have voluntarily provided your personal information, providing you with ongoing personalized service and information about our products, services and business; analyze your use of the Site and the way you consult it and administer sales; perform accounting and administration; and note trends and statistics.


If you visit or purchase products on the Site, participate in a contest, survey, promotion or special offer, we may share the Information with our employees, representatives, agents and partners, in accordance with the Policy. Under no circumstances do we knowingly communicate or sell the Information to any third party. We reserve the right to transmit the Information to a third party to transmit the Information to the designated carrier for the delivery of the goods as well as for the purposes of preparing tax returns for sales tax purposes (GST, QST, VAT). We may disclose Information to advertisers for marketing and promotional purposes. The said information transmitted cannot, however, be used to identify you personally. Your name, email, phone number and address will never knowingly be disclosed to advertisers. We reserve the right to disclose Information as required by law, upon lawfully obtained request and when necessary to protect our property, interests and rights.


The Site may contain links to sites that are under the responsibility of third parties who may also collect your personal information. This Policy does not apply to the practices of these third parties and we assume no responsibility for them. By using the Site or accessing the sites of third parties on the Site, you release us from all liability for the actions and omissions of such third parties. Please check the privacy policy of each website you visit.


In accordance with common practice, we may send a cookie to your hard drive to analyze your activities on the Site and to remember you on your next visit. These cookies are only used to identify your computer by our servers on your next visit.


You may also withdraw your consent at any time by contacting us despite the fact that you have consented to the collection, use and/or disclosure of Information as set forth herein. If necessary, you can unsubscribe from our newsletter at any time by clicking on the "unsubscribe" link at the bottom of the emails received.

Updated March 23, 2023