Terms of use

Terms & Conditions

Welcome to www.jacaroupuzzles.com/shop

We kindly ask you to carefully read the following terms and conditions, they bind you with the Merchant, owner of the Site. In addition, you thereby accept the electronic mode of communication with the Merchant for all of your exchanges and that these meet all the requirements of written communication.

We reserve our sole discretion to refuse to serve you, to cancel an order, to close your account, to delete or modify the content of the Site or to cancel an order whether or not you have complied with these Terms and Terms.

If you have any problems with an order, contact us as soon as possible at the following address: info@jacaroupuzzles.com

Accuracy of information

We do everything in our power to ensure that all information published on our Site is error-free, but we cannot guarantee this fact. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise indicated, prices are quoted in Canadian currency.

The products offered on our Site as well as the dates of offers, prices and availability, characteristics and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered due to a situation beyond our control. We will then proceed to cancel the order and refund the sums paid in return, if this is the case.

Your only recourse in the event of non-conformity of the description of a product is to return it in its original packaging for the purpose of reimbursement, in accordance with the reimbursement provisions which apply below.

Registration and password

You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and truthful information and to keep this information up to date at all times.

You agree to protect the confidentiality of your user name and password as well as access to your computer, so that no other person uses it. You are responsible for all transactions made in your account using this information. You must immediately notify us of any unauthorized use of your username and password and any breach of security of which you become aware, and within forty-eight (48) hours of becoming aware of such situation.


You have the option of posting comments and criticisms relating to the content of the Site. You are fully responsible for the comments you post, we are not responsible for them and you agree to indemnify the Merchant against any damage resulting from them.

It is prohibited to make statements on behalf of others, to conceal your identity or to make statements that are unlawful, obscene, threatening, defamatory or infringing on the privacy or intellectual property of any person or constitute chains letter, direct mail or spam.

We reserve the right, but have no obligation, to edit or remove comments without explanation, and we assume no responsibility for systematic review of any postings.

When you post a comment, you give the Merchant the non-exclusive right to use the name and the published content, royalty-free, perpetually and irrevocably, to reproduce, modify, adapt, publish, represent it , translate it, distribute it, communicate it to the public and display it anywhere in the world and on any medium.

We ask that you post only one review per product, unless you wish to add new information. You agree to only comment on the products that you have personally tried, maintaining a respectful tone at all times. Employees and competitors of distributors and manufacturers are prohibited from posting comments.

Applicable laws

These terms and conditions are governed by the laws of the province or state of Quebec or the country of Canada applicable to it. In addition, any legal action against the Merchant must be brought before the judicial district in which the city of Vaudreuil-Dorion is located.

Inventory imbalance during an order

Although we pay particular attention to our inventories, there may be inventory imbalances for which we are not responsible. This issue may indicate that an item is available for sale online, but in reality is no longer. If ever this is the case with one of your orders, a customer service agent will contact you to inform you of the missing item and see with you if you want to add an item in order to still benefit from the free delivery promotion for example.


The copyrights and Trademarks contained in the information published on the Site are protected by the laws relating to intellectual property and are made available on the Site by the granting of a specific license in this regard.

In accordance with the laws relating to intellectual property in force, it is prohibited to use, display or exhibit any trademark, copyright or any other protected work accessible on the Site for any reason other than to proceed to the sale of these products and services without the right to grant sublicenses to third parties. The owners of the marks appearing on the Site retain all rights not expressly granted in these Terms and Conditions.

If you have reason to believe that violations of the terms and conditions have been committed or if your work has been copied or is exploited on our Site in a way that infringes your intellectual property rights, please inform us inform us as soon as possible by sending us a message to the following address: jacaroupuzzles@videotron.ca telling us in sufficient detail of the breach that has been committed.