Missing, lost or damaged PIECE?

Do not panic! We can help!

We are able to replace missing, lost or damaged pieces of our puzzles. Here are the steps to receive the part free of charge

1. Have you searched everywhere, but can't find the last missing piece to complete your puzzle? Make sure you've looked:

  • Around your assembly area Inside the box.
  • Occasionally some parts get stuck in the bag
  • Ask your pets. You'd be surprised what you could learn…

Still nothing? No problem. Our manufacturer produces our puzzles with the utmost care, but it can still happen that you are missing a piece. Unfortunately, we cannot eliminate sorting errors or production defects completely, but are at your disposal to find a solution.

For damaged parts, we cannot guarantee that this will never happen. Once the puzzle is printed, the pieces are detached using machines which may occasionally cause minor damage to some pieces that quality control cannot detect. If this happens to you, rest assured that we will fix it. We will be able to send you all the pieces presenting an issue so that you have a product in perfect condition.

To do this, please contact us by email at info@jacaroupuzzles.com and send us a clear photo of the assembled product showing the location of the missing or damaged part and the address where we should send you the new one(s). pieces. We will process your request as soon as possible. Thank you for your cooperation in helping us meet your needs.

Missing, lost or damaged part on Magnolia or Yazz?

Do not panic! We can help you!

These two brands are able to replace missing, lost or damaged pieces of their puzzles. Here are the steps to receive the part free of charge

1. Have you searched everywhere but can't find the last missing piece to complete your puzzle? Make sure you have watched:


  • Around your assembly area

  • Inside the box. Occasionally some parts get stuck in the bag

  • Ask your pets. You'd be surprised what you could learn...

Always nothing? No problem. Simply fill out the part replacement form on the manufacturer's website via the following link and the part will be sent to you by post.

Missing piece form Magnolia

Missing piece form YAZZ


Diamonds missing to complete your project?

If you notice that you are missing a color to complete your diamond painting project, you can contact us by email at info@jacaroupuzzles.com giving us the name of the product you purchased and the DMC number of the missing color. You will find this number on the color chart to the right of the symbol on the canvas. Don't forget to give us your address so we can post the missing diamonds to you. We will send them to you quickly.

You would like to glue your puzzle together once assembled?

Our puzzles may appeal to you so much that you want to frame them. We never use glue on our end to frame our puzzles so we are not familiar with the process. If you use adhesive or other products to keep the puzzle, we are not responsible for any possible damage caused by these products. Please test on a small area before proceeding. It would be a shame if a newly assembled puzzle was ruined.

Think you bought a defective product?

If your product is defective, you can return it to us for a replacement, but you must first contact us either by email at info@jacaroupuzzles.com or by phone at 450-218-0610 so that we can assess the situation. and find the solution that applies to your case.

You are not satisfied with one of our products?

We guarantee your satisfaction. If you are not satisfied with the item you have received, and you want a refund, we will refund everything with proof of purchase and return of the product. Simply return the item if you are not satisfied with it. However, your disappointment must be justified. Therefore, we kindly ask you to contact us to give us the reasons for your return request.

The buyer pays the delivery costs of the returned items which we will reimburse if the complaint is justified and the problem is obvious. The refund will be made once the returned items have been received.

If you wish the product to be replaced because it is defective, we can replace it with another identical or equivalent one if it is no longer available. We may ask to provide pictures of the issue which will often suffice to identify the problem. However, we may ask you to return the defective product to us before sending you a new one if necessar.

The items on our website are of excellent quality. We support and are proud of the quality of our merchandise.

However, you must understand that to benefit from replacement service, the product must have been purchased new and less than 6 months old. Beyond this period, it may be difficult to respond to your request. We do not replace products purchased second-hand or that have already been completed. As soon as you notice a defect, it is important to contact us to remedy the situation quickly.

Can't find the answer to a question or need information?

Send us an email with as much detail as possible about your request. We will answer you without fail as soon as possible. If you don't get any return emails from us, that's not normal. We always respond. Your email may not have reached us. Please try again.
Please email us at info@jacaroupuzzles.com