Missing, lost or damaged part
Our manufacturer produces our puzzles with the utmost care, but it can still happen that you are missing a piece. Unfortunately, we cannot completely eliminate sorting errors or production defects, but are at your disposal if you are not completely satisfied with the product.
If you happen to be missing a piece when you have finished assembling your puzzle, we will gladly provide you with the replacement piece(s). However, you must understand that to benefit from this service, the product must have been purchased new and less than 6 months old. Beyond this period, it may be difficult to fulfill your request, but not impossible. In this case, you can contact us and we will try to see what can be done.
For damaged parts, we cannot guarantee that it will never happen. Once the puzzle is printed, the pieces are detached using machines that may occasionally cause slight damage to some pieces that quality control cannot detect. If this happens to you, rest assured that we will fix it. We will be able to send you all the parts with the problem so that you have a product in perfect condition. Again, the product must have been purchased new and less than 6 months old.
To do this, please contact us by email at email@example.com and send us a clear photo of the assembled product showing the location of the missing or damaged part as well as the address where we should send you the new one(s). pieces. We will process your request as soon as possible. Thank you for your cooperation in helping us meet your needs.
Missing diamonds to complete your project
If you notice that you are missing a color to complete your diamond painting project, you can contact us by email at firstname.lastname@example.org giving us the name of the product you purchased and the number of the missing color as well as your address so that we can post the missing diamonds to you. We will send it to you by post shortly.
If your product is defective, you can return it to us for a replacement, but you must first contact us so that we can assess the situation and find the solution that applies to your case.
Use of glue on our puzzles
Our puzzles may appeal to you so much that you want to frame them. We never use glue on our end to frame our puzzles so are unfamiliar with the process. If you use any adhesive or other products to keep the puzzle, we are not responsible for any possible damage caused by these products. Please test on a small area before proceeding. It would be a shame if a newly assembled puzzle was ruined.