Delivery and Returns
In the event that you believe that an error has occurred when placing an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message at the following address: email@example.com and indicating to us in sufficient detail the error that has been made.
Delivery and returns
Unless you have chosen a specific carrier and delivery time during the transaction for which additional charges may apply, the delivery method and carrier name will be determined by the Merchant and our usual delivery times. in your territory depends on where you live.
We undertake to deliver your purchases to you within a reasonable time subject to the availability of the carriers used by the sender, who are solely responsible for the delivery of the products or services purchased.
Risk of loss and title to the purchased good or service passes to you when it is handed over to the carrier or if the goods cross an international border, such risk passes to you after customs clearance.
All of our puzzles will be delivered right to your door. Delivery charges are based on the actual charges we pay and depend on weight and distance. Depending on these parameters, orders will generally be delivered within 2 to 5 working days. We strive to choose the best possible price for the delivery service.
Deliveries do not include signature upon receipt. If you think you cannot receive the package and there is no safe place to leave it, please provide us with another address. If you want delivery to a depot of one of our carriers, additional charges may apply. You must contact us to inform us if you experience a problem related to a delivery without signature so that we can find a solution either by email at firstname.lastname@example.org or by phone at 450.218.0610 We cannot be held responsible if the package is left at your door and is subsequently lost, but we will still try to understand what happened and find a solution if possible. You have to understand that we also pay for delivery and that we are in the same customer situation with our carriers.
Delivery in Canada
Delivery is free in Quebec with a purchase amount of $80 or more before taxes. Fixed delivery charges in Quebec are $14.99. The normal delivery time is 2 to 5 working days. You will receive an order tracking number by email.
*(with the exception of the Far North regions. Free delivery is offered in Quebec only. These prices are subject to change without notice).
Please note: certain regions of Quebec are excluded from our delivery territory, in particular the regions of the far north. If the system still accepts the transaction with free or flat rate shipping, we will cancel the order and refund the transaction.
If you have any questions, please contact our customer service by email, or call 1 450.218.0610. We will be happy to answer you Monday to Friday from 8:00 a.m. to 4:00 p.m.
Most in-stock orders ship within 48 hours Monday-Friday. Orders made on holidays or weekends will be processed the next business day. We will send you an email with the information to track your package according to the transport chosen.
Orders are shipped from our warehouse in Vaudreuil-Dorion, Quebec, Canada. If you have any further questions about the shipping and handling of your order, please contact us.
Our delivery times are:
Regional: 2-3 days (Quebec and Ontario)
National: 2-7 days (from one Canadian city to another Canadian city ex: MTL-Vancouver)
USA: 4 to 10 business days depending on the region. Shipments for the United States will be shipped via UPS. US Customs generally applies brokerage fees on shipments, these fees are the buyer's responsibility and must be paid to the US Postal Service.
In the event of an unsuccessful delivery by one of our carriers, the products will then be returned to us. Return shipping charges are non-refundable. If you wish to have the items returned, an additional fee will also be charged.
DELIVERY TO A THIRD PERSON
You can have a purchase delivered directly to another person, at no additional cost.
All you have to do, when making the payment, is to enter your own address in "billing address" (to which we will send the invoice for the purchases) and in "delivery address", the address of the person to whom you want the items to be delivered.