Shipping

Quebec orders

All of our puzzles will be delivered directly to your door. The delivery costs are based on the actual costs we pay and depend on the weight and the distance. Depending on these parameters, orders will generally be delivered within 2 to 5 working days.

We strive to choose the best possible price for the delivery service. Deliveries do not include signature upon receipt. If you wish to have a signature delivery, additional costs may apply and you must contact us to inform us either by email at info@jacaroupuzzles.com or by phone at 450.218.0610

Shipping is free in Quebec with a purchase amount of $ 75 or more before taxes. The flat rate in Quebec is $ 14.99. The normal delivery time is 2 to 5 working days. You will receive an order tracking number by email.

* (except the far north regions. Free delivery is offered in Quebec only. These prices are subject to change without notice).

Please note: certain regions of Quebec are excluded from our delivery territory, notably the regions of the far north. If the system still accepts the transaction with free or fixed rate delivery, we will cancel the order and refund the transaction.

 

 USA Order Shipping Information / Flat rate shipping

Orders shipped to USA should arrive within 7 to 15 days.  For all orders shipped to USA we are using UPS services. Take note that UPS does not deliver to a PO Box address in USA. Please provide us with a regular address to ship to. We will provide a tracking number to trace your order once shipped. Parcels will be left at door step if you are absent and will not require a signature.  

 

If your State, is not on our list, you may ask for a shipping rate in an email before you proceed with the order. We will make sure you get the best rate possible. 

Satisfaction Guarantee

We guarantee your satisfaction. If you are not satisfied with the item you received, we will refund everything except the shipping costs. Simply return the article if you are not satisfied. Nevertheless, your disappointment must be justified. Therefore, please contact us to give us the reasons for your return requests. 

The buyer pays the delivery costs of the returned items. The refund will be made once returned items received. 

The articles on our website are of excellent quality. We support and are proud of the quality of our merchandise.

Use of glue on our puzzles

Our puzzles can please you to the point that you want to frame them. We never use glue on our side to frame our puzzles so we are not familiar with the process. If you use any adhesive or other products to keep the puzzle, we are not responsible for any damage caused by these products. Please do the test on a small surface before proceeding. It would be a pity if a newly assembled puzzle was ruined.

Missing or damaged pieces

Our manufacturer produces our puzzles with the utmost care, but you may still find that you are missing a piece. Unfortunately, we cannot completely eliminate sorting errors or production defects, but are at your disposal if the product does not satisfy you entirely.  

If you find that you are missing a part or a piece is damaged when you are done assembling your puzzle, we will be happy to offer you the replacement piece(s). Whatever the reason: whether you have lost it, the dog has eaten it (it happens to me often) or you are certain that it has never been present in the box, we will replace it without any problem. It is far too frustrating to leave an incomplete or imperfect puzzle and we want to avoid this inconvenience. 

We cannot prevent possible damaged pieces completely, we can not guarantee that this will never happen. Once the puzzle is printed, the pieces are detached using machines that can occasionally damage some pieces slightly without quality control being able to detect them. If this happens to you rest assured that we will fix it. We will be able to send you all the pieces with a problem so that you have a product in perfect condition.

To do this, please contact us by email at info@jacaroupuzzles.com and send us a clear photo of the assembled product showing the location of the missing or damaged part as well as the address where we must send you the replacement. We will process your request as soon as possible. Thank you for your cooperation to help us meet your needs.