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Shipping

All our puzzles will be delivered to your door.  The shipping fees will be according to what we pay and correspond to weight and distance. Depending on which they will arrive within 2 to 5 days.

 

 USA Order Shipping Information / Flat rate shipping

 

Orders shipped to USA should arrive within 7 to 15 days.  For all orders shipped to USA we are using FEDEX services. Take note that FEDEX does not deliver to a PO Box address in USA. Please provide us with a regular address to ship to. We ship on Wednesdays only to benefit from the best rate. If you want a faster shipment, please communicate through email for a different shipping option at jacaroupuzzles@videotron.ca. We will provide a tracking number to trace your order once shipped. Parcels will be left at door step if you are absent and will not require a signature.  

 

If your State, is not on our list, you may ask for a shipping rate in an email before you proceed with the order. We will make sure you get the best rate possible. 

Satisfaction Guarantee

We guarantee your satisfaction. If you are not satisfied with the item you received, we will refund everything except the shipping costs. Simply return the article if you are not satisfied. Nevertheless, your disappointment must be justified. Therefore, please contact us to give us the reasons for your return requests. 

The buyer pays the delivery costs of the returned items. The refund will be made once returned items received. 

The articles on our website are of excellent quality. We support and are proud of the quality of our merchandise.

Use of glue on our puzzles

Our puzzles can please you to the point that you want to frame them. We never use glue on our side to frame our puzzles so we are not familiar with the process. If you use any adhesive or other products to keep the puzzle, we are not responsible for any damage caused by these products. Please do the test on a small surface before proceeding. It would be a pity if a newly assembled puzzle was ruined.

Missing a piece?

Our manufacturer produces our puzzles with the utmost care, but you may still find that you are missing a piece. Unfortunately, we cannot completely eliminate sorting errors or production defects, but are at your disposal if the product does not satisfy you entirely.  

If you find that you are missing a part or a piece is damaged when you are done assembling your puzzle, we will be happy to offer you the replacement piece(s). Whatever the reason: whether you have lost it, the dog has eaten it (it happens to me often) or you are certain that it has never been present in the box, we will replace it without any problem. It is far too frustrating to leave an incomplete or imperfect puzzle and we want to avoid this inconvenience. 

To do so, please email us at jacaroupuzzles@videotron.ca and send us a clear picture of the assembled product showing the location of the missing part and the address where we should send you the new part. We will process your request as soon as possible.